Doing Risk Management Right

There are some things that I don’t want to end – a great book, an exciting movie, a nice bottle of wine. But there are other things that I would prefer that never came up-dental emergencies, gutter cleaning and answering telemarketing calls. Neither of those lists is exhaustive, and I’m sure you have your own personal favorites.

However, I’d guess that for many business and IT managers, risk management would be something they’d want to add to that second category. Unless you enjoy ruminating on disasters, spending large amounts of time or resources planning for events which may never happen, or just have dark and pessimistic side, risk management isn’t fun.

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Is Governance the Silver Bullet of Agility?

The more some things change, the more they stay the same. Let’s take the example of IT and business challenges. Over the years, we’ve seen a wide variety of changes in both IT and business. In IT, we’ve seen organizations undergo an evolution from mainframes to minicomputers to PCs to the Internet and beyond. At the same time, organizations have undergone a wide range of business changes and challenges-from economic evolution to globalization.

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Understanding the Levels of Governance

While there are a number of ways to look at governance, let’s look at some of the different levels (or types) of governance that are happening (or should be happening) in an organization:

– Service level governance. Service level governance typically has to do with the definition, the modeling, the provisioning, etc. of services that are part of an SOA solution.

– SOA governance. SOA related governance deals with how to manage the lifecycle of services and processes within an organization. As noted above, SOA governance should include processes that handle the entire SOA lifecycle, from service requirements through service design, development and deployment, and all the way to on-going maintenance, upgrades, re-use and even service retirement.

– IT governance. IT governance has a much broader perspective than simply the governance of services. Instead, IT governance deals with business and IT alignment and managing IT initiatives so they’re consistent and supportive of business needs. IT governance basically includes the structures, processes and accountability aspects for ensuring that an organization’s IT department is supporting business needs.

– Corporate governance. Corporate governance is the biggie. Corporate governance has to do with the overall polices and processes within the greater corporate organization and ensuring that an organization follows consistent practices and supports and meets regulatory and business requirements.

Understanding the different levels of governance is important when trying to build a business case for SOA and trying to ensure that your organization is taking the appropriate steps to reduce risk and align business and IT.

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Web 2.0: Coming Soon to an Enterprise Application Near You

Although the hype has been around for a while, we’re really still just at the start of Web 2.0—especially when it comes to enterprise applications and enterprise infrastructure components. I believe that over the next few years we’re going to see some significant changes in how both enterprise applications and enterprise infrastructure components are designed and deployed.
A key driver for these changes will continue to be the evolution of mobile platforms, the need for greater user interaction and control, and on-going changes in user interface approaches.

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Adobe LiveCycle ES

Adobe Systems has established its products as the ubiquitous desktop client for viewing dynamic forms and documents, most notably with its Adobe Reader and Flash Player. With more than 900 million connected desktop computers and devices utilizing Adobe client software, there is no doubt that Adobe products are an integral part of the business landscape.

In 2004, the company launched LiveCycle, a set of servers designed to make forms and documents more interactive, extending PDF to back-end processes. The latest version, LiveCycle Enterprise Suite, merges this with the Flex and Flash capabilities from Adobe’s acquisition of Macromedia, providing companies with the ability automate business processes with customer engaging forms and user interfaces. Based on a re-written and unified J2EE server platform, LiveCycle ES provides a collaborative development environment for automating business processes across industries such as financial services, manufacturing, life sciences, and government. As a player in the human-centric category of BPM, Adobe currently has more than 1,300 LiveCycle ES customers.

COMPANY STRATEGY

• Encourage the creation of “customer engagement” applications that are web-based processes to help simplify and automate process that cross organizational boundaries and improve communication with external constituents.

• Provide a unified, standards-based platform that supports SOA and web services to create processes that extend back-office systems outside the corporate walls.

• Build on momentum of Reader and Flash products as de facto clients for engaging users to execute human-centric processes.

IMPLEMENTATION STRATEGY
The latest version of LiveCycle ES has been designed to enable collaborative development. With a standards-based J2EE foundation and an Eclipse-based integrated development environment, LiveCycle ES runs on a wide variety of platforms. The solution utilizes SOA to connect with back-office interfaces. LiveCycle ES offers an inclusive development environment with development and production repositories that can be shared among different types of users. The solution is available in a turnkey configuration with JBoss, WebLogic, WebSphere, and runs on Windows, Solaris, Linux and AIX operating systems.

Adobe finds that its customers are typically using three different methods for implementation. Some have contracted directly with Adobe for professional services, while others choose to use one of Adobe’s many regional systems integrators for assistance. Finally, some of the customers choose to implement the solution themselves. Average implementation time varies, but typically runs six months. However, with the latest release of LiveCycle ES, there have been a number of implementations that have been completed in the three-month timeframe.

CRITICAL SUCCESS FACTORS

• Build strong use cases in vertical markets to expand reach of solution across targeted verticals.

• Strengthen partnerships in target vertical markets to deliver stronger offering to customers.

• Increase packaged solutions offerings, including forms, templates, solution accelerators to enable customers to more quickly implement the product.

• Clearly define how LiveCycle works with existing traditional integration and business process management solutions that customers may have.

UPSIDE ANALYSIS
Adobe LiveCycle ES is an intelligent and powerful extension of several desktop client applications that have become indispensable in everyday business. Leveraging the ubiquity of Adobe Reader and Flash, LiveCycle ES enables organizations to create human-centric business processes that engage the end user in a format they are already familiar with, an important component of the ultimate success of BPM. The latest version of LiveCycle ES solves some of the challenges of earlier releases by replacing more than 12 separate servers with one unified J2EE server platform and an integrated development environment that promotes collaborative development by all stakeholders. This product shines in human-centric processes that require approvals or exceptions tied to forms but do not require heavy back-office integration and transaction processing.

Upside Research believes that Adobe has a compelling solution for extending the use of interactive forms routing and online rich internet applications that seek to engage customers. While the product is not intended to do some of the heavy system-to-system process integration or back-office transaction processing that other BPM solutions provide it fills an important need in the market for a process solution that can be rolled out via user centric interfaces to a variety of constituents. Extending some of the pre-packaged component of LiveCycle ES will further enhance the product’s differentiation in the market as well as its ability to be implemented more quickly.

Download the complete Adobe LiveCycle ES Upside Research Product Brief.

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Upside Research Introduces Enterprise Software ACPP Research–Powerful new metrics and market tracking of the BPM, SOA, and BAM market segments

NEWTON, MASS—March 12, 2008. David A. Kelly, president of research firm Upside Research Inc., has announced that Upside Research and Management Insight Technologies are combining forces to bring software vendors a new, customized Enterprise Software Sales Cycle Analysis. The Enterprise Software Sales Cycle Analysis provides software vendors with the ultimate insider access to the buying cycle for business process management (BPM), business activity monitoring (BAM) and service-oriented architecture (SOA) software.

“The Enterprise Software Sales Cycle Analysis report is designed to help software vendors out-think, out-plan and out-perform their competition through the use of specialized ACPP metrics,” said Kelly. “The survey provides an opportunity for software vendors to dig deeper into the buying cycle stage-by-stage decision factors than ever before. It also enables them to precisely identify where their opportunities lie, what their vulnerabilities are and how they compare with competitors. It’s compelling research delivered in an actionable way.”

“Enterprise Software Sales Cycle Analysis provides cost-effective ‘core metrics’ that companies can rely on to assess their market positioning in relationship to competitors,” said Carey Azzara, Director of Research, Management Insight Technologies. “It enables organizations to track purchase behavior through stages of the buying cycle with specific comparisons between vendor and competitors, as well as identifying ‘gaps’ between the buying cycle stages.”

Enterprise Software Sales Cycle Analysis research uses an awareness, consideration, preference, and purchase (ACPP) methodology to expose buying cycle dynamics to support tactical and strategic development of marketing and messaging campaign improvements and product development. The report provides actionable insights to improve an enterprise software vendor’s brand position by tracking a product’s degree of success through the sales life cycle. Results illuminate market positioning with customers and prospects in comparison to competitors. The study focuses on key BPM technologies to provide insights into SOA, Workflow, and Business Activity Monitoring (BAM).

About Upside Research, Inc.
Launched in 2003, Upside Research is a research, consulting, and content development firm focused on helping enterprises manage technology adoption, solution development, deployment, and management from a business perspective by putting application development, business process management (BPM), integration, and enterprise infrastructure challenges in perspective.

About Management Insight Technologies
Management Insight Technologies is a market research consulting firm dedicated to helping technology companies find answers and insights that lead to superior business performance. Unlike many research firms, the Management Insight team is composed of seasoned technology executives. Having worked in high-tech themselves, they can offer deeper analysis, perspective, and insight so that research is both understandable and actionable.

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Media Contact:
David A. Kelly
Upside Research, Inc.
dkelly@upsideresearch.com
+1 617 969 6886

Carey Azzara
Management Insight
carey@mgtinsight.com
+1 508 400 6837

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Managing IT Risk Effectively

It’s always been hard to escape risk. Almost everything an individual (or company) does involves some level of risk–often times multiple types of risk. Of course, over the years, the types of risk that we face (both as individuals and as corporations) has changed.
That’s where risk management comes in. For large companies, IT risks have to be managed on a global scale. To do this, organizations need to ensure that there’s a common set of minimal controls that are observed across the company or globe. Then, individual departments or geographies add to extend these controls and risk management strategies by defining ones that are appropriate for their situation. It’s important to make sure that there’s flexibility built into your approach for risk management, since having a one size fits all approach is generally not a true reflection of the enterprise and is typically not realistic or achievable.

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SOA and Flexibility

A significant portion of organizations are considering SOA to help enable greater reuse from both new and existing assets. In many cases this takes the form of breaking down legacy applications into usable components for reuse across projects and teams. When designed correctly services can be used in new projects without customization.

A move to SOA can also help integrate IT assets, making it easier for IT organizations to react more quickly to business demands as business needs change, especially if applications are broken down into reusable components modeled along the lines of an organization’s business processes. By creating these types of “business services” organizations are creating assets that can be leveraged by the business. From the business case perspective, managers should focus on the hard benefits such as decreases in project time, reductions in time or risk, and increases in efficiency from using SOA interfaces and business services.

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Storage Area Networks

Storage area networks have been – and still – are big thing in business. Over the past few years organizations have had to find ways to add more and more storage to their IT environments as new applications come on-line and as new data sources such as Web storefronts have added massive amounts of potentially valuable data to be analyzed. As a results, organizations have invested in more and more storage capability-from larger servers to storage area networks that can connect different types of storage into a unified data network for use by a wide variety of corporate applications or users. Because of the continuing need for greater, faster, more efficient and manageable storage options, business storage solutions are going to continue to be a big area of investment for organizations over the next five years.
But it’s important to recognize that we’re not just going to see this type of focus and growth in the business sector. We’re also going to see it in our homes and personal lives. Over the next few years, the variety and types of significant storage devices we use in our personal lives will increase dramatically-from multiple, different portable storage devices, to ones for use in our cars, to ones connected to our TV and digital media centers, most households will have a variety of new storage devices with new features.
And, okay, so we may not exactly see the same thing-storage area homes-happening in the home that we’ve seen happen in business-storage area networks-but we will see a similar growth in the use of different data storage options to serve and ever-widening array of personal (and home-office) storage needs.
In fact, storage in the home and small office is a incredibly fast-growing area. Some research estimates say that there’s now as much storage in the home as there is in business. Since 2003 the growth in home storage has actually outpaced the growth in business storage. Those are two very interesting statistics that show potential of the role of home storage and digital content management as consumers dramatically increase their storage capacities. First, they indicate a massive opportunity for hardware vendors to design, build and market a variety of personal and small business storage devices for more individual or family use. Secondly, just like google and other consumer-oriented technologies that have changed business user expectations, I believe that this upcoming massive shift in consumer storage devices will also alter business user expectations on storage.
Consumers are essentially gobbling up storage faster than businesses are. When you stop to think about it, it’s not surprising, given the huge growth in digital cameras, the move to DVRs and digital videos, digital music (from MP3s to downloadable iTunes movies, TV shows and music), and more.
We can see the impact of the direction of this trend in some of the recent announcements by companies like Seagate and Maxtor, at January’s consumer electronics show in Las Vegas. For example, Seagate announced the introduction of its Maxtor® BlackArmour™ storage solution, a 2.5-inch consumer-friendly, portable AES government-grade encrypting external storage device that makes it simple for consumers (or business users) to securely and easily take their data with them. With hardware-level encryption, the device is designed to keep content locked even if it’s lost or stolen. Although these types of technologies have been around for years, what’s amazing is that you’ll get 160GB of portable, secure storage for a retail price of $149.99, all from your local Staples or electronics store.
Another interesting part of their announcement was the introduction of Maxtor Central Axis software, a software solution that enables users to remotely connect, access, upload, and share content on a Maxtor Shared Storage II drive, networked on your local home network-without breaching network firewalls. In effect, consumers and home office workers now have an easy way to share and access files remotely while maintaining a high level of security.
I believe that over the next few years we’ll see a huge change in the types and volume of storage devices that standard consumers are using in their homes. We’re going to see both a diversity of applications-from hard drives designed to move movies or music to automobile playback systems to home office storage, backup and remote access. In any case, a great many of these changes in the consumer storage technology landscape will undoubtedly filter back up to the enterprise, affecting the design, deployment and use of future business storage technologies for years to come.

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New storage technologies for consumers

Consumers are essentially gobbling up storage faster than businesses are. When you stop to think about it, it’s not surprising, given the huge growth in digital cameras, the move to DVRs and digital videos, digital music (from MP3s to downloadable iTunes movies, TV shows and music), and more.

We can see the impact of the direction of this trend in some of the recent announcements by companies like Seagate and Maxtor, at January’s consumer electronics show in Las Vegas. For example, Seagate announced the introduction of its Maxtor® BlackArmour™ storage solution, a 2.5-inch consumer-friendly, portable AES government-grade encrypting external storage device that makes it simple for consumers (or business users) to securely and easily take their data with them. With hardware-level encryption, the device is designed to keep content locked even if it’s lost or stolen. Although these types of technologies have been around for years, what’s amazing is that you’ll get 160GB of portable, secure storage for a retail price of $149.99, all from your local Staples or electronics store.

Another interesting part of their announcement was the introduction of Maxtor Central Axis software, a software solution that enables users to remotely connect, access, upload, and share content on a Maxtor Shared Storage II drive, networked on your local home network—without breaching network firewalls. In effect, consumers and home office workers now have an easy way to share and access files remotely while maintaining a high level of security.

I believe that over the next few years we’ll see a huge change in the types and volume of storage devices that standard consumers are using in their homes. We’re going to see both a diversity of applications—from hard drives designed to move movies or music to automobile playback systems to home office storage, backup and remote access. In any case, a great many of these changes in the consumer storage technology landscape will undoubtedly filter back up to the enterprise, affecting the design, deployment and use of future business storage technologies for years to come.

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