Understanding how ROI has been achieved — and why it sometimes isn’t — can help IT and business managers execute successful BPM projects.
Now more than ever, business and IT managers need to show the results of their investments. For many organizations, return on investment (ROI) remains a key component and measure of IT decisions and investment priorities, and business process management (BPM) is no exception. As BPM continues to gain momentum and tout real-life cases of enterprise business success, the interest in the ROI for BPM projects has grown dramatically
